Website Terms and Conditions
The below Terms and Conditions are valid to both www.mhbonline.co.za and www.aurohair.com
1. Introduction
These Terms of Use govern your access to and use of the Modern Hair Products and Services (Pty) Ltd (“MHB”, “we”, “us”, “our”) website, www.mhbonline.co.za, and any related online services or content.
By accessing or using this website, you agree to comply with and be bound by these Terms of Use.
If you do not agree with these terms, please do not use the website.
2. Eligibility and User Obligations
You must be at least 18 years old or authorised by a parent, guardian, or employer to use this website.
You may not use this website for any unlawful, fraudulent, or harmful activity.
You must ensure that any information supplied through this website is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your login details where applicable.
3. Website Content and Intellectual Property
All content on this website, including images, product descriptions, branding, logos, text, graphics, videos, and downloadable material, is the property of MHB or its authorised suppliers.
You may not copy, reproduce, modify, distribute, sell, or publish any content without written permission from MHB.
You may view and use the content for personal, non-commercial purposes only.
4. Product Information and Availability
MHB strives to ensure that all product descriptions, pricing, and availability information displayed on this website are accurate.
We reserve the right to correct any errors, update information, or modify content without prior notice.
Products displayed online may differ slightly from in-salon appearance due to photography, lighting, or packaging changes.
5. Online Purchases and Transactions
If you make purchases through links or platforms connected to this website:
You agree to the relevant sales and payment terms provided at checkout.
Prices are subject to change without notice.
MHB reserves the right to reject an order, cancel a purchase, or limit product quantities at its discretion.
6. Warranty and Registration
Selected electrical products purchased through approved MHB channels include a standard 6-month warranty.
Extended warranties (12 or 24 months total) may become valid only when:
the purchaser registers the product online using the official warranty form or QR code, and
the product serial number matches a verified MHB-supplied item.
False or misleading warranty information may result in warranty rejection.
Warranty approval remains subject to MHB’s full Warranty Terms & Conditions.
7. Personal and Commercial Use Declarations
When registering a product or submitting warranty details:
“Personal Use” qualifies for a 24 months warranty..
“Professional / Commercial Use” is limited to a maximum 12-month warranty.
Users must provide truthful declarations; incorrect use claims may result in loss of warranty benefits.
8. Links to External Platforms
This website may include links to third-party sites, such as:
Warranty registration portals
mhbRewards App or dashboard
Partner product catalogues
Social media pages
Payment gateways
MHB is not responsible for the content, security, or accuracy of external websites. Use them at your own risk.
9. Data Protection and Privacy
MHB complies with the Protection of Personal Information Act (POPIA).
We collect and process only the information required to provide services such as online queries, warranty registration, or account access.
Data is stored securely and shared only with authorised personnel or service providers.
By using this website, you acknowledge and consent to our data practices as described in the MHB Privacy Policy.
10. Acceptable Use Rules
You may not:
Attempt to hack, disrupt, or interfere with website functionality.
Upload malicious software, scripts, bots, or automated data-scraping tools.
Harvest or misuse customer or partner information.
Misrepresent your identity or impersonate any MHB employee or partner.
11. Disclaimer of Liability
This website is provided “as is” and “as available”.
MHB does not guarantee uninterrupted access, error-free content, or complete accuracy of information.
MHB is not liable for:
loss of data
loss of income or business opportunity
technical interruptions
unauthorised access caused by third parties
You use the website at your own risk.
12. Updates and Amendments
MHB may revise these Terms of Use at any time.
Updated versions will be posted on this website.
Continued use after changes indicates acceptance of the updated terms.
13. Contact Information
For questions, support, or legal enquiries:
Modern Hair Products and Services (Pty) Ltd | +27 (0)21 590 3700
65 BOFORS CIRCLE, EPPING 2, WESTERN CAPE, 7460
Privacy Policy & POPIA Compliance
Terms
MODERN HAIR PRODUCTS AND SERVICES (Pty) Ltd (“MHB”, “mhb”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, store, process, and share personal information through the MHB Rewards App, related websites, and integrated systems (such as Financial Systems, CRM and the Auro Warranty System).
1. Purpose of the Policy
This policy applies to all users of the MHB Rewards App, including salon partners, stylists, and other authorised participants in the MHB rewards and warranty programmes. Its purpose is to explain:
- What personal information we collect;
- How and why we process it;
- How it is stored and protected;
- Your rights under POPIA; and
- Who to contact regarding your data.
2. Information We Collect
We collect personal and business information necessary to manage sales, rewards, and warranty registrations. This may include:
2.1 User Information
- Full name and contact details (email, phone number, address);
- Business name (for salon partners);
- MHB Partner or Customer ID;
- User account login credentials.
2.2 Transaction and Sales Information
- Product sales details (product name, serial number, sale date, and price);
- Customer purchase and warranty registration data;
- Commission and reward history.
2.3 Technical Data
- Device type, IP address, and browser version when accessing the app;
- Usage logs and activity timestamps for security and audit purposes.
3. How We Collect Your Information
Information is collected in one or more of the following ways:
- When you register or log into the mhbRewards App;
- When you record a sale or submit data within the app;
- When a customer registers a warranty linked to your sale;
- When data is synchronised between the mhbRewards App and Odoo (Finance and CRM system) or the Auro Warranty System;
- When you contact us for support, queries, or participation in campaigns.
4. Purpose for Processing
Your personal information is collected and processed for the following legitimate business purposes:
- To identify and verify users of the mhbRewards App;
- To record and track product sales and commissions;
- To activate and validate product warranties;
- To manage partner relationships and reward programmes;
- To comply with tax, audit, and record-keeping obligations;
- To communicate with users about account activity, system updates, or rewards;
- To improve app functionality, usability, and user experience.
MHB will not process your personal information for any purpose other than those stated above unless legally required or authorised by you.
5. Legal Basis for Processing
Processing is based on:
- Your consent, provided when registering or accepting the app’s Terms & Conditions;
- Contractual necessity, where processing is required to fulfil our agreement with you (e.g. to calculate commissions or process rewards); and
- Legitimate interest, for business operations, fraud prevention, and system improvement.
6. Information Sharing
We do not sell or trade personal data. However, we may share information with:
- Authorised MHB personnel (Finance, Sales, and IT departments) for verification and reward processing;
- Service providers that host, maintain, or support the app and backend systems (e.g. Odoo Online, Applicable (Pty) Ltd);
- Regulatory or legal authorities when required by law.
All third parties are bound by confidentiality and data-processing agreements ensuring compliance with POPIA.
7. Data Storage and Security
- All data is stored securely in cloud-based environments (Odoo Online and MHB’s internal servers) protected by industry-standard encryption and access controls.
- Access is role-based, meaning only authorised users can view or modify specific data.
- Regular backups and security audits are performed to safeguard against loss, unauthorised access, or data breaches.
- If a data breach occurs, affected users will be notified in accordance with POPIA Section 22.
8. Data Retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, including:
- Warranty and reward records: retained for 5 years after last transaction;
- Financial records: retained as required by South African law;
- User accounts: deleted or anonymised after deactivation or inactivity exceeding 24 months.
9. Cross-Border Data Transfers
The app may store or process data in secure data centres located outside South Africa (e.g. Odoo’s European servers). All transfers comply with POPIA Chapter 9 and ensure the foreign country has adequate data-protection standards.
10. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information MHB holds about you.
- Request correction or deletion of inaccurate or outdated information.
- Withdraw consent for processing (subject to legal or contractual obligations).
- Object to certain types of processing.
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
11. Cookies and Tracking
If the app or related websites use cookies or analytics tools, this will be solely to improve user experience, track performance, and enhance usability. No personal data is shared with external advertising platforms.
12. Children’s Information
The mhbRewards App is intended for business and professional use only. We do not knowingly collect personal data from minors under 18.
13. Updates to This Policy
MHB may amend this Privacy Policy from time to time. Any material updates will be communicated via email or in-app notification. The latest version will always be available at here.
14. Contact Information
Information Officer: TC Stofberg - privacy@aurohair.com
+27 (0)21 590 3700, 65 BOFORS CIRCLE, EPPING 2, WESTERN CAPE, 7460
If you believe your personal information has been misused, you may also contact the Information Regulator (South Africa):
Online Store —Terms &
Conditions
(A Division of Modern Hair Products & Services (Pty) Ltd T/A Modern Hair & Beauty (“MHB”))
Website: https://aurohair.com
Legal Entity: Modern Hair Products & Services (Pty) Ltd T/A Modern Hair & Beauty
Registration Number: 2013/203158/07
VAT Number: 4230265912
Country: South Africa
1. Detailed Description of Goods and/or Services
Auro Online Store is an online retail division of Modern Hair & Beauty (Pty) Ltd, offering premium haircare, beauty, lifestyle, and wellness products. Auro operates as an authorised distributor and retail partner for professional brands.
2. Delivery Policy
Subject to product availability and receipt of payment:
- Orders are processed within 2–5 business days.
- Delivery is confirmed via email/SMS with a courier tracking number.
- Auro uses reputable third-party courier partners.
- Delivery costs are displayed at checkout unless promotional offers apply.
3. Return and Refund Policy
3.1 Product Availability
If a purchased product becomes unavailable, Auro will refund the customer in full within 30 days.
3.2 Order Cancellations
Cancellations before dispatch incur a 10% administration fee.
3.3 Dead on Arrival (DOA) / Faulty Goods
3.3.1 Customers must notify Auro within 7 days of delivery.
3.3.2 The original tax invoice must be provided.
3.3.3 Products must include original, undamaged packaging.
3.4 Inspection Outcome
Upon inspection:
3.4.1 A replacement will be offered (if in stock), OR
3.4.2 A refund/credit will be issued.
3.5 Liability is limited to repair, replacement, or credit in line with the CPA.
3.6 Non-DOA Returns
A 10% handling fee may apply for:
3.6.1 Non-faulty returns
3.6.2 Damaged packaging
3.6.3 Customer-induced damage
3.7 Repairs
Repair timelines are estimates and not binding.
Items not collected within 30 days after notification may be sold to recover costs.
3.8 Return Shipping
Customers are responsible for return courier fees, packaging, and insurance for returned goods.
4. Customer Privacy Policy
Auro complies with PAIA, POPIA, and all applicable South African privacy laws.
We take all reasonable steps to protect personal information.
Personal information is defined in PAIA:
http://www.polity.org.za/attachment.php?aa_id=3569
Full privacy policy:
🔗 https://www.aurohair.com/privacy
5. Payment Options Accepted
Auro accepts the following secure online payment methods:
- Visa
- MasterCard
- Instant EFT
Payments are processed via:
- PayFast
- PayGate
Both are approved South African payment gateways.
6. Card Acquiring and Security
Card transactions for payments made on aurosa.store are processed through:
PayFast
- PCI-DSS compliant
- Secure 3D-Secure transaction processing
- Card details are never stored by Auro
PayGate (PayGate (Pty) Ltd)
- Approved payment gateway for South African acquiring banks
- Uses robust encryption technologies (including SSL)
- Card details are never stored on Auro’s servers
7. Customer Details Separate from Card Details
Customer information stored by Auro / MHB is kept separately from card details.
Card details are captured securely on:
- PayFast’s secure payment page, or
- PayGate’s secure payment page
Auro does not store or have access to customer card information.
8. Merchant Outlet Country and Transaction Currency
- Merchant Outlet Country: South Africa
- Transaction Currency: South African Rand (ZAR)
9. Responsibility
Modern Hair Products & Services (Pty) Ltd T/A Modern Hair & Beauty takes full responsibility for:
- All products and services sold on aurosa.store
- Order fulfilment
- Delivery of goods
- Customer service and support
- Handling returns, refunds, and disputes
10. Country of Domicile
This website is governed by the laws of the Republic of South Africa.
Domicilium citandi et executandi:
📍 Modern Hair & Beauty (Pty) Ltd
65 Bofors Circle, Epping 2, Western Cape, 7460, South Africa
11. Variation
Modern Hair Products & Services (Pty) Ltd may update or amend these Terms and Conditions at any time without prior notice.
Continued use of the website constitutes acceptance of such changes.
12. Company Information
- Legal Entity: Modern Hair Products & Services (Pty) Ltd
- Trading Division: Auro Online Store
- Registration Number: 2013/203158/07
- VAT Number: 4230265912
- Country: South Africa
13. Contact Details
Auro Online Store (Modern Hair & Beauty)
📍 Physical Address: 65 Bofors Circle, Epping 2, Western Cape, 7460
📧 Email: support@aurohair.com
📞 Telephone: +27 (0)21 590 3700
Warranty Terms & Conditions
1. Warranty Coverage:
This warranty is valid for two years for household use and one year for salon use, beginning on the date of purchase. It covers any defects in materials or workmanship. If your dryer malfunctions due to a manufacturing defect within the warranty period, Modern Hair & Beauty (MHB) will replace the dryer at no extra cost.
2. Warranty Exclusions:
MHB will not provide warranty services in the following cases:
Normal Wear and Tear: Damage resulting from regular use of the dryer, including cosmetic issues such as scratches, discoloration, or general wear.
Force Majeure: Damage caused by external factors beyond MHB’s control, such as natural disasters, accidents, or other uncontrollable events.
Improper Usage: Damage caused by misuse or failure to follow the instructions in the User's Guide, Caution guidelines, or product care recommendations.
No proof of purchase: Proof of purchase must be provided.
Unauthorised Modifications: Any dryer that has been altered, repaired, or tampered with by unauthorised individuals, or without prior approval from MHB.
Product was purchased through an unauthorised reseller.
Liability for Electrical Surges: This warranty does not cover damage caused by power surges, lightning, or unstable voltage. Such issues are considered external and not a manufacturing defect. We strongly recommend using surge protection, as damage from these causes is not covered for repair, replacement, or refund.
3. Warranty claims process:
Please register your Auro No Rush Dryer online within 14 days of purchase (home use) or 7 days of purchase (salon/professional use), at the following link [Insert Link]. You will need to provide the following information:
Full name
Contact details
Date of purchase
Retailer or place of purchase
A clear image of the original purchase receipt
Indicate whether the dryer is for household or salon use
Input serial number – located on the dryer, box & warranty card
A clear image of the corner of the dryer box showing the serial number and unopened plastic wrap. (in the case of a purchase directly from a salon)
Once registered, you will receive a unique warranty number for future reference.
4. How to File a Warranty Claim:
If you’ve registered your product online, simply contact MHB at [info@mhbsa.com] and include the following details:
Your unique warranty number
Full name and contact details
A description of the fault
A clear image of the defective product, highlighting any visible issues
If you didn’t register your product online, please visit the following link https://www.aurosa.store/model/auro-warranties for further information.
6. Shipping Policy:
Once your claim is received and approved, the faulty dryer must be returned to MHB along with all original accessories. The return address will be provided on the website, and you will be responsible for shipping costs. Within 72 hours of receiving the faulty product, MHB will confirm if the claim is validated and, if approved, will send you a replacement dryer.
7. Important Reminder:
Please note that any physical damage to the dryer will nullify the warranty.
Thank you for choosing Auro. We are here to help and ensure your satisfaction!